Shipping Policies
Shipping
We ship globally from our warehouses situated in London UK, India & Shanghai.
You will receive a shipping confirmation email with a tracking number, and orders require a signature upon delivery.
Please see costs and delivery times below for various regions. Note orders with engravings will require an additional two working days.
United Kingdom
| Shipping option | Cost | Delivery time |
| Standard shipping | Free | 5 working days |
| Express shipping | £10 | 3 working days |
Europe (Austria, Belgium, Czech Republic, Denmark, France, Germany, Ireland, Italy, Luxembourg, Netherlands, Slovakia, Spain, Switzerland)
| Shipping option | Cost | Delivery time |
| Standard shipping | Free | 4-6 working days |
| Express shipping | £10 | 2-3 working days |
Europe (All other European countries)
| Shipping option | Cost | Delivery time |
| Standard shipping | Free | 4-6 working days |
| Express shipping | £15 | 2-3 working days |
United States
| Shipping option | Cost | Delivery time |
| Standard shipping | Free | 4-6 working days |
| Express shipping | £15 | 2-3 working days |
Rest of world
| Shipping option | Cost | Delivery time |
| Standard shipping | Free | 5-7 working days |
| Express shipping | £20 | 2-4 working days |
Gift Wrapping
We offer gift wrapping at an additional £3 (or the equivalent in your local currency). Just check the gift wrapping box at checkout.
Where do you ship to?We ship to the following countries (listed below in alphabetical order). We are unable to ship to P.O. boxes. Andorra, Australia, Austria, Bahrain, Belarus, Belgium, Bulgaria, Canada, China, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Gibraltar, Greece, Guernsey, Hong Kong, Hungary, India, Indonesia, Ireland, Israel, Italy, Japan, Jersey, Kuwait, Latvia, Lithuania, Luxembourg, Macau, Malaysia, Malta, Moldova, Monaco, Netherlands, New Zealand, Norway, Oman, Philippines, Poland, Portugal, Qatar, Romania, San Marino, Singapore, Slovak, Slovenia, South Africa, South Korea, Switzerland, Sweden, Taiwan, Thailand, Turkey, U.A.E., Ukraine, United States, Vietnam.
Can I track my order?Absolutely. You will receive an email with a tracking number once your order is shipped. Note that all orders require a signature at delivery.
Can I pick my order up from a London address?If you would like to pick your order up from our studio, please complete your order using "Free standard shipping" and add in the checkout comments that you would like to collect this.
We will email you to arrange for a collection date. Our studio is open Mondays to Fridays, between 9am to 5pm. You can pick it up from our reception desk on Tanner Street, London SE1 3LE. It is about 5 minutes walk from the London Bridge tube station.
For destinations including the UK, EU, US, Australia, HK and Singapore, there are generally no import duties or taxes payable. For other destinations please see the table below for estimated charges.
International customers now have the option to prepay import duties at checkout. If this option is not selected, duties will be collected by carrier upon delivery.
| Country / Region | Import duties |
| EU | None |
| US | None |
| Hong Kong | None |
| Australia | None for orders below A$1000 15% for orders above A$1000 |
| Canada | ~20% |
| China | ~30% |
| Japan | ~8% |
| Korea | ~8% |
| Singapore | None for orders below S$400 7% for orders above S$400 |
| United Arab Emirates | ~5% |
| Others | Please check local duties |